iHotelier VoicePro
Increase conversion rates and ADR with iHotelier VoicePro, our full-service, private-label voice reservations solution, designed exclusively for hotels by hospitality experts. Our professional voice sales agents answer your incoming reservation calls and enter new bookings directly into your iHotelier central reservation system. Our VoicePro service is available in various flexible models to support your reservations strategy—forward overflow or after-hours calls, or leverage our voice agents for 24/7 full service support.
Main Features
Expertly trained sales agents
Supporting you with consistent quality – we have a 75% agent retention rate
Continuous, multi-lingual coverage
Providing excellent service 24 hours a day, seven days a week
Sophisticated channel intelligence and weekly reporting
Highlighting key performance indicators such as lost calls analysis
Flexible coverage options
Adaptable to your needs
Constant monitoring and optimization
Ensuring your voice channel is at peak performance
True scalability
Meeting your evolving needs
Key Benefits
- Professional agents who serve as an extension of your hotel, selling your property’s unique features and benefits, providing a superior guest booking experience and maximizing revenue per booking
- Seamless matching of each guest with the right agent, whether guests call directly or are prompted to call from your website
- Expert support to identify trends and enhance your multichannel strategy
Conversion Rates
Average gross conversion of 29% and net conversion of 71%
Quality Assurance
91% monthly quality assurance average
