Guest Relations and Rooms Console
While we have many goals, as part of the hospitality industry our ultimate goal is to take care of our guests. Join this session to learn how to create guest service orders and manage guest follow-up on the desktop PC.
User Management
This session is intended for property administrators. As an administrator, you are responsible for managing users and their access. Join this session to learn how to create and modify users and manage their level of access.
Issues and Locations
This session is intended for property administrators. Keeping track of issues, requests, locations, and equipment is a big responsibility! Join this administrator session to learn how to create and modify these areas in HotSOS to make your world a little bit easier.
Creating Service Orders (Desktop)
During the day, many tasks are identified and need to be assigned for completion. Join this session to learn how to create those different types of tasks, called Service Orders in HotSOS, on your desktop PC.
Taking Action on Service Orders (Desktop)
Things change! You’ve created a Service Order and now you need to update it. Come to this session to review the Service Order details and learn how to make updates as necessary.
Business Rules
This session is intended for property administrators. Anything you can to do automate your process makes your job easier. Join this administrator session to learn how business rules can be used to automate the dispatch of service orders and how to create and modify those rules.
Receiving and Taking Action on Service Orders (HotSOS Mobile)
You’ve received a Service Order to complete… now what? In this user session, you will learn how to read a service order in the mobile application and what actions are available to you.
Setup and Use of Meters (HotSOS Mobile)
This session is intended for property administrators. The engineering team is responsible to record so many things; for example, power use or pool chemical applications. Join this administrator session to learn how to create and record meter readings for central storage and reporting using the HotSOS Mobile application.
Scheduled Tasks (HotSOS Mobile)
This session is intended for property administrators. Some of the things you do to take care of your property and equipment aren’t done daily but need to be done regularly. Join this administrator session to learn how to create and modify scheduled tasks and preventive maintenance in the mobile application.
Creating Service Orders (HotSOS Mobile)
During the day, many tasks are identified and need to be assigned for completion. Come to this session to learn how to create those different types of tasks, called Service Orders in HotSOS, in your mobile application.
Schedules and Preventative Maintenance (Desktop)
This session is intended for property administrators. Some of the things you do to take care of your property and equipment aren’t done daily but need to be done regularly. Join this administrator session to learn how to create and modify scheduled tasks and preventive maintenance on your desktop PC.
PMS Rules
This session is intended for property administrators. PMS rules allow you to automate the creation of a service order. In this administrator session, you will learn the Property Management System (PMS) rule types available and how to create and modify them.
Personnel and Dashboard (HotSOS Mobile)
Get a quick look at who is doing what and the service order status each day through personnel views and dashboards in the mobile application. This session will show you how.
Cost Management
This session is intended for property administrators. Knowing how much you are spending is essential to the health of your property. This administrator session will discuss how to create and modify service recovery, parts and amenities and their associated costs.
Administrative Access to HotSOS Mobile
This session is intended for property administrators. This session will discuss how to access the reports and configuration modules in the mobile application and the options available within each.