Service Optimization (OD) - Amadeus Hospitality

Service Optimization

HotSOS and HotSOS Housekeeping On-Demand Webinars

On-Demand Webinars

In the Spring and Summer of 2020, the Education & Training department offered live webinar sessions designed to give our friends in the hospitality industry an opportunity to increase their skill set. The sessions were designed for learning the product for the first time or brushing up on existing knowledge in certain areas, targeting a mix of users and admins.

Those sessions were recorded and are available below. At the time of the recording, Service Optimization (HotSOS) was on v 2.2.31.

How to Access

Click HotSOS or HotSOS Housekeeping below, then click the session name and complete the form. The on-demand webinar will then be available at any time.

If you need guidance on what sessions to view, click HotSOS – Learning Paths or HotSOS Housekeeping – Learning Paths to view the recommended sessions based on your role.

HotSOS

HotSOS Housekeeping

Guest Relations and Rooms Console

While we have many goals, as part of the hospitality industry our ultimate goal is to take care of our guests. Join this session to learn how to create guest service orders and manage guest follow-up on the desktop PC.

User Management

This session is intended for property administrators. As an administrator, you are responsible for managing users and their access. Join this session to learn how to create and modify users and manage their level of access.

Issues and Locations

This session is intended for property administrators. Keeping track of issues, requests, locations, and equipment is a big responsibility! Join this administrator session to learn how to create and modify these areas in HotSOS to make your world a little bit easier.

Creating Service Orders (Desktop)

During the day, many tasks are identified and need to be assigned for completion. Join this session to learn how to create those different types of tasks, called Service Orders in HotSOS, on your desktop PC.

Taking Action on Service Orders (Desktop)

Things change! You’ve created a Service Order and now you need to update it. Come to this session to review the Service Order details and learn how to make updates as necessary.

Business Rules

This session is intended for property administrators. Anything you can to do automate your process makes your job easier. Join this administrator session to learn how business rules can be used to automate the dispatch of service orders and how to create and modify those rules.

Receiving and Taking Action on Service Orders (HotSOS Mobile)

You’ve received a Service Order to complete… now what? In this user session, you will learn how to read a service order in the mobile application and what actions are available to you.

Setup and Use of Meters (HotSOS Mobile)

This session is intended for property administrators. The engineering team is responsible to record so many things; for example, power use or pool chemical applications. Join this administrator session to learn how to create and record meter readings for central storage and reporting using the HotSOS Mobile application.

Scheduled Tasks (HotSOS Mobile)

This session is intended for property administrators. Some of the things you do to take care of your property and equipment aren’t done daily but need to be done regularly. Join this administrator session to learn how to create and modify scheduled tasks and preventive maintenance in the mobile application.

Creating Service Orders (HotSOS Mobile)

During the day, many tasks are identified and need to be assigned for completion. Come to this session to learn how to create those different types of tasks, called Service Orders in HotSOS, in your mobile application.

Schedules and Preventative Maintenance (Desktop)

PMS Rules

This session is intended for property administrators. PMS rules allow you to automate the creation of a service order. In this administrator session, you will learn the Property Management System (PMS) rule types available and how to create and modify them.

Personnel and Dashboard (HotSOS Mobile)

Get a quick look at who is doing what and the service order status each day through personnel views and dashboards in the mobile application. This session will show you how.

Cost Management

This session is intended for property administrators. Knowing how much you are spending is essential to the health of your property. This administrator session will discuss how to create and modify service recovery, parts and amenities and their associated costs.

Administrative Access to HotSOS Mobile

This session is intended for property administrators. This session will discuss how to access the reports and configuration modules in the mobile application and the options available within each.

Morning Room Assignments

Assigning rooms to room attendants is one of the first tasks you do each day. Join this session to learn how to create room assignments.

Managing Room Assignments During the Day (Desktop)

The best-laid plans… throughout the day, you need to monitor your room attendant’s progress and re-prioritize as needed. Come to this session to learn how to use HotSOS Housekeeping to keep everything running smoothly.

Housekeeping User Management

Turn Down Room Assignments

Time to say goodnight! Join this session to learn how to create turn-down room attendant assignments.

Room Rush and Status Board Console

Throughout the day you need to manage incoming and outgoing communication regarding room rush assignments and status updates. Join this session to learn how to manually prioritize and monitor the status of rooms from the desktop.

Managing Room Credits, Sections, and Categories

This session is intended for property administrators. You know that some rooms take longer to clean than others… but does HotSOS Housekeeping know that? Come to this administrator session to learn how to create and modify room credits, sections, and categories.

Housekeeping Supervisor Overview (HotSOS Mobile)

Are you new to using HotSOS Mobile as a housekeeping supervisor? Or just need a refresher? Join this session to learn how to navigate through the information you will see and find what pertains specifically to you.

Managing Room Assignments During the Day (HotSOS Mobile)

Does the HotSOS Mobile application help you to monitor room attendant progress throughout the day? It sure does! Come to this session to see how and what you can do with the information you get.

AM/PM Priority Points

This session is intended for property administrators. Is a room rush a higher priority than a VIP guestroom? Do you prioritize your vacant rooms over your occupied rooms? HotSOS Housekeeping can help you identify those priorities. Join this administrator session to learn how to prioritize rooms based on operational needs.

Housekeeping Supervisor – Creating Service Orders and Inspections (HotSOS Mobile)

The room is clean and now it’s time to review for a job well done. Come to this session to learn how you can use the mobile application to track guestroom inspection notes and create service orders.

Housekeeping Supervisor – Personnel and Dashboard (HotSOS Mobile)

Get a quick look at who is doing what and the room/room attendant status each day through personnel views and dashboards in the mobile application. This session will show you how.

System and Mobile Settings

This session is intended for property administrators. As an administrator, you have the ability to set or modify the HotSOS Housekeeping default setting to align with how your property and department work. Do you want to know how? If so, join this administrator session to discuss additional options available within the system and mobile settings.

About Service Optimization

Find product information on HotSOS and HotSOS Housekeeping.