[Podcast] Bringing Guest Recognition To the Table

Kevin Brown

Looking for the key to a traveler’s heart? It might be in their stomach! Food tourism already makes up over a quarter of total travel revenue, and it is expected to grow by over $82 billion in the next 5 years. Not only are food and beverage (F&B) experiences a large source of additional revenue, but prosperous hoteliers have already discovered that these experiences are a lucrative source for improving guest loyalty.

When you begin to understand guests through their F&B behaviors, you unlock new ways to personalize their experiences. All of the data you collect about F&B preferences and needs are incredibly helpful. What if your guests have food allergies? What can you do if travelers frequent your F&B outlets every time they come into town? Glenn Haussman of No Vacancy News recently hosted a chat with Seven Rooms and TravelClick to ask these questions, and discuss why hotel revenue loyalty strategies could benefit from a culinary focus. Listen to the podcast or download it directly below to learn more!

Download the Podcast

Rebuilding Hospitality: Trends in Demand, Data and Technology That are Driving Recovery

Our brand-new report “Rebuilding Hospitality: Trends in Demand, Data and Technology That are Driving Recovery” combines global hotelier insights with Amadeus business intelligence data to surface worldwide recovery trends. We dig into the specific tactics hoteliers around the world have used to navigate the challenges of COVID-19 and highlighted which trends hoteliers think are likely to stay as the industry turns a corner.