[PODCAST] Evolving the Guest Experience Through Digital Communication with Ford Blakely

Erin Elkind

In this episode, we sit down with Ford Blakely, the founder of Zingle, to discuss the current state, emerging trends, and areas of opportunity for contactless technology. We learn how text messages and digital communication channels are enabling better, faster, and safer experiences by creating physical distance between hotel staff and guests; a key element that has evolved from a “nice to have” to a “must-have” over the course of the pandemic.

 

For more information, visit staging.amadeus-hospitality.com/podcast.