Dorchester Collection COO reveals significant investment

Eric Oppegaard

 Hôtel Plaza Athénée,Paris reaps the benefits of automating their daily operations

Plaza AtheneeThe Hôtel Plaza Athénée, one of only few officially awarded “Palace” status landmarks in France, started its multi-million-euro facelift just as it celebrated its 100th Anniversary. The Dorchester Collection property expanded by adding multiple guestrooms, suites, and a ballroom. Designer, Marie-Jose Pommereau, designed the interiors of the hotel suites. Alain Ducasse’s 3-star Michelin restaurant and bar was also redesigned by Jouin-Manku agency in Paris.

Plaza Athenee in ParisOn August 1st,2014 the red auvents and geraniums returned to the avant-garde balconies of Hôtel Plaza Athénée as it reopened its doors in the heart of the Haute Couture, Avenue Montaigne. The interior design of the guestrooms and suites was done in an Art Deco style but with modern touches to cater to today’s demanding traveler’s technological and esthetic needs. Personalized iPads were introduced in each guestroom and can be customized to each guest. This allows guests to directly engage with hotel employees. The property did not miss a beat and provided their internal guests “employees” the technology to automate their daily operations and customize the experience for each guest through service optimization.

The COO of the Dorchester Collection and General Manager of Hotel Plaza Athenee, Mr. Francois Delahaye, asked his team to identify what item they thought was the most important investment the property had made during its renovation. The team resoundingly stated that automating daily operations through HotSOS solutions had been the most significant investment in improving work quality and enhancing the guest experience.

HotSOS is an enterprise solution that automates the hotel’s daily operational workflow, so hoteliers can focus on delivering the brand promise to their guests. HotSOS manages and tracks preventive maintenance schedules, daily work orders, and guest requests thereby reducing costs, increasing productivity to ultimately enhance the guest experience. HotSOS Housekeeping automates the daily housekeeping operations and prioritization of guest rooms to maximize clean guest room yield and shorten the guest wait time for check-in.

About Dorchester Collection

Dorchester Collection was established in 2006 to manage a portfolio of some of the world’s foremost luxury hotels in Europe and the USA and its launch signaled a change to the strategic goals of the company. By applying its unrivalled experience in owning and operating some of the world’s great individual hotels, the company’s vision is to become the ultimate hotel management company, with a passion for excellence and innovation, honoring the individuality and heritage of its hotels. This will be achieved through both acquiring hotels and managing hotels on behalf of third party owners. People know the hotels of Dorchester Collection. They are icons in their own right with worldwide reputations as places offering the best and most sought-after experiences of good living, charm, elegance and service. Each hotel celebrates its own original character enriched by contemporary styling and state-of-the-art facilities. With historic buildings in outstanding locations each hotel also embodies the culture of its city.