November 22, 2022 – As travel continues on its road to recovery, some uncertainty remains, and therefore it’s important travelers protect their upcoming trips against any unplanned disruptions. To provide more peace of mind to travel agents and their customers in the UK, global travel technology leader Amadeus, and global InsurTech MGA Pattern Insurance, have partnered once again to provide seamless insurance options.
This latest innovation allows travel agents to introduce insurance proposals from Pattern through the Amadeus Selling Platform. When a traveler confirms they are interested in obtaining insurance during the booking process, the agent can then trigger a process that provides relevant opt-in coverage for the trip directly to the traveler. The customer can then decide the products they wish to purchase, all on their preferred device.
The fully integrated process is intuitive, straight forward to use, and allows the travel agent to provide a seamless and enhanced level of customer service to support revenue growth.
Peter Altmann, Vice President of Mobility and Travel Protection, Hospitality, Amadeus, said, “Building on our partnership with Pattern since 2020, I am very pleased to offer this unique solution for travel agents in the UK. Putting choice in the hands of travelers to purchase the Pattern insurance services they want most is an important step in offering better end-to-end service.”
Noam Shapira, President and Co-Founder of Pattern, added, “For a long time selling insurance as a brick and mortar or a phone-based travel agency was very hard. Now, thanks to the Amadeus platform, travel agents can more easily introduce insurance to their customers. This is done in alignment with the very strong regulatory demands in the UK. The products that are provided to customers are hassle free and some of the best in the market.”
Pattern is a global InsurTech MGA that empowers online travel, recreation, and events companies to design, build and distribute innovative insurance offerings seamlessly in their customer journey. Pattern protections address risks associated with a change of plans, travel disruption, inclement weather and medical assistance, amongst others, to build consumer confidence and boost revenues. Patterns parametric protections dispense customer compensation automatically when an event is triggered. To learn more, visit www.patterninsurance.com
Travel powers progress. Amadeus powers travel. Amadeus’ solutions connect travelers to the journeys they want through travel agents, search engines, tour operators, airlines, airports, hotels, cars and railways.
We have developed our technology in partnership with the travel industry for over 30 years. We combine a deep understanding of how people travel with the ability to design and deliver the most complex, trusted, critical systems our customers need. We help connect over 1.6 billion people a year to local travel providers in over 190 countries.
We are one company, with a global mindset and a local presence wherever our customers need us.
Our purpose is to shape the future of travel. We are passionate in our pursuit of better technology that makes better journeys.
Amadeus is an IBEX 35 company, listed on the Spanish Stock Exchange under AMS.MC. The company is also part of the EuroStoxx50 and has been recognized by the Dow Jones Sustainability Index for the last eight years.
To find out more about Amadeus, visit www.amadeus.com.