Modern hotel companies are now better positioned to serve their guests, and they have a variety of tools at their disposal to engage with them. That also means that operating a hotel in the current environment is an increasingly complex endeavor. From reservations, sales and catering, food and beverage, guest services, facilities, housekeeping, and more, trying to connect them all into a cohesive operating unit is the greatest challenge for the 21st-century hotel company. Any weak link in the chain may be the difference between building a long-term relationship with a guest or losing them to a competitor.
Hotel Management Software can connect multiple systems for smoother workflows
When communication breaks down between hotel units, it impacts your team members’ ability to anticipate and respond to guests’ needs, even in ways that aren’t immediately evident. In the past, hotels have suffered through the employment of a variety of software platforms that are housed in and only accessible from independent work units. Amadeus Hospitality Software Solutions for Hotels, such as Amadeus CRS, Cloud PMS, and Sales and Event Management software can connect your work units and create a cohesive guest experience that is reflected in every interaction they have with your team.
Transformative Central Reservations solutions unlock new possibilities
Highly personalized experiences that exceed guest expectations is a crucial need in today’s highly competitive hospitality market. Unfortunately, they are also something that many hotels and brands struggle to deliver. Meanwhile, existing reservations systems continue to wrestle with legacy data fragmentation and synchronization problems that are a byproduct of outdated technology. The new Amadeus Central Reservations System solves both challenges at once. This innovative new solution provides a central database that captures and makes available data from PMS, sales & catering, food & beverage, housekeeping, and more to solve legacy data management issues, support personalized experiences, and empower staff to delight guests. Amadeus CRS also unlocks new ways to sell inventory – allowing guests to build bespoke experiences by selecting only those attributes they desire for their accommodations (high floor, queen bed, smart speaker, yoga mat, etc.).
Service optimization solutions provide your team with new ways to connect with guests
Hospitality leaders in the current era understand that guests are looking for much more than a bed or a location when they seek out a hotel. They are searching for unique experiences that connect them emotionally with a brand and turn their visit into much more than a stay in a room. These experiences are rooted in the details they encounter during their time on your property as well as their relationship with all your staff members. Amadeus HotSOS service optimization solutions automate operational workflows, intelligently prioritize, and instantly communicate information to your staff so they can deliver the kind of personalized guest experiences that make a lasting impression.
Amadeus software platforms give you new tools in a hyper-competitive market
When you have an opportunity to gain a technological advantage and use it to strengthen your relationship with your customers, you have to take it. Amadeus software solutions are engineered to help you maximize your revenue streams and provide high-value service that enables you to nurture long-term relationships with your guests and clients. If you’re ready to learn even more about how the Amadeus suite of solutions can help you deliver on your brand promise throughout every phase of your relationship with your guests, contact one of our representatives to request a demo today.