Guest Management Solutions

This 5-video course introduces you to the Guest Management Solutions (GMS) application. In this course, you will explore a high-level overview of the main features of GMS including Email Marketing and Revenue Automation best Practices, reporting, and Data segmentation.

This 5-minute course shows you how you to access Guest Management Solutions product directly or through RezQueue or iHotelier.

This course introduces you to the GMS Address Book, which is your guest database. In this course, you will learn how easy GMS makes it for you to maintain your Address Book. You can add and organize the data within it, and quickly search for any guest profile you need.

This course introduces you to RezQueue which enables you to review, confirm, modify, or resend your property’s event-driven emails. You will learn the procedures that allow you to monitor your pending emails and to make adjustments as needed prior to sending. You will also explore email history so that you may confirm what has been sent, permitting you to generate follow-ups if needed.

This course introduces you to the RezQueue application, which is a critical component of Guest Management Solutions (GMS). In this course, you will explore three of RezQueue’s functions: Email, Surveys, and Guest Messenger.
You will learn how to use RezQueue to preview, edit and re-send transactional messages for guests, review survey responses, and communicate with guests on the platform of their choice.