Crisis Management and Recovery Resources - Amadeus Hospitality

Crisis Management & Recovery Resources

Let's Rebuild Travel Together.

COVID-19 has had a profound economic and social impact on all of us. Consumer expectations have changed and we’re all facing new ways of working. Our goal is to continue to provide you with relevant resources to help you address your business needs – whether you’re still in the midst of challenges or preparing for recovery.

Visit our Rebuild Travel page for new research, insights, guidance, and forward-looking business intelligence data – and so much more – to help guide your path forward.

Rebuild and Recharge with Amadeus

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Recovery Resources


Using Data to Shape Hotel Operations
Download the Guide >>
[VIDEO] Evolution of our Business Intelligence Solution
Watch the Video >>
Introducing Agency360+™
Download the Fact Sheet >>
[PODCAST] How to Build Profitable Offerings and Loyalty Programs During Recovery with Jon Davis
Listen Now >>
[PODCAST] Hospitality Leadership and Improving Your Emotional Intelligence with Taylor Scott
Listen Now >>
The Hotelier’s Guide to Buying Business Intelligence
Download the eBook >>
[PODCAST] Problem Solving Through the Pandemic and Building a Culture of Creativity with Shane Green
Listen Now >>
Introducing RevenueStrategy360™
Download the Fact Sheet >>
[PODCAST] Evolving the Guest Experience Through Digital Communication with Ford Blakely
Listen Now >>
Case Study: Easton’s Group of Hotels
Download the Case Study >>
[PODCAST] Understanding Clear Historical Context and Shifting Booking Trends to Build Your Plan with Katie Moro and John Hach
Listen Now >>
Shifting share with Agency360®
Download the Presentation >>
[PODCAST] Hotel Booking Trends for Spring 2021 with Katie Moro and John Hach
Listen to the Podcast >>
[PODCAST] 2021 Meeting Planner Trends and How to Shift Share
Listen to the Podcast >>
Case Study: Village Hotels
Download the Case Study >>
Case Studies: Using Media to Recover Revenue During COVID-19
Download the Case Studies >>
[PODCAST] Employee Empowerment and Motivation in the Face of the Global Pandemic
Listen to the Podcast >>
The Hotel Marketing Strategy Toolkit
Download the Toolkit >>
Plan the Ultimate 2021 Hotel Marketing Strategy
Download the Guide >>
How to Fuel Your Media Strategy with 360-Degree Data
Download the eBook >>
Building Data-Based Guest Personas During COVID-19
Download the eBook >>
Building Data-Based Guest Personas During COVID-19 Toolkit
Download the Toolkit >>
The Hotelier’s 7-Step Checklist for Data-Driven Group Business Prospecting
View the Checklist >>
Amadeus Service Optimization Limited-Time Recovery Offer
Learn More >>
Using Metasearch to Rebuild Occupancy
Download the Fact Sheet >>
[PODCAST] Deconstructing Travel Culture During a Recovery
Listen to the Podcast >>
Hospitality Recovery - The Hierarchy of Needs
Download the eBook >>
4 Phase Theory of Travel Return
Download the Fact Sheet >>
Planning for Hospitality Recovery – Operations
Download the eBook >>
Planning for Hospitality Recovery – Marketing
Download the eBook >>
Planning for Hospitality Recovery – Sales
Download the eBook >>
Planning for Hospitality Recovery – Revenue Management
Download the eBook >>
hotel housekeeping disinfecting checklist
The Ultimate Hotel Housekeeping Disinfecting Checklist
Download the Checklist >>
Managing Your Revenue Strategy During a Crisis
Download the Fact Sheet >>
Managing Group Business During an Economic Crisis
Download the Checklist >>
The Ultimate Hotel Maintenance Checklist
Download the Checklist >>
Using Media to Mitigate COVID-19 Impact
Download the Guide >>
The Hotelier’s Guide to Managing Online Reviews
Download the Guide >>

On the Blog


The Six-Step Plan to Rebuild and Recharge Your Hotel Marketing Strategy
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Amadeus Launches Agency360+ to Expand Hotelier Access to Leisure and Business Travel Insights
Read More >>
A Four-Phase Theory to the Return of Travel in 2021
Read More >>
A New Focus on Leisure is Just One Aspect of the Changes Facing Hospitality
Read More >>
A Three-Dimensional Recovery Scenario Based on Data, Technology, and the Personal Touch
Read More >>
3 New Google Metasearch Features and What They Mean for Hoteliers
Read More >>
New Privacy Controls are Changing the Digital Advertising Landscape
Read More >>
Acing the Hotel Recovery Test
Read More >>
Building an Effective Guest Loyalty Program
Read More >>
How to Build a Media Strategy That Actually Produces Revenue
Read More >>
Global Hospitality Outlook: Occupancy Data for Vacation Rentals & Hotels by Transparent & Amadeus
Read More >>
Introducing the Unpacking Travel Podcast
Read More >>
Hospitality Data Alert: Top U.S. Thanksgiving Destinations by Hotel Occupancy
Read More >>
Does Your Data Provide Accurate, Timely Market Insight?
Read More >>
5 Ways to Improve Event Sales with Contactless Technology
Read More >>
How is Your Hotel Addressing Hygiene and Cleanliness?
Read More >>
New Ways to Hold ADR During Recovery
Read More >>
Helping Hotels Plan for Recovery Through a Data and Omnichannel Based Approach
Read More >>
Understanding Pricing and Segmentation Data for Hotel Recovery
Read More >>
Meetings and Events in Times of Social Distancing
Read More >>
Google Guest Post: 5 Ways Hoteliers Can Capture Returning Demand with Search Engine Marketing
Read More >>
Using Insight to Build a Data-Driven Recovery Strategy
Read More >>
Prepare Your Sales Team for a Hospitality Industry Recovery
Read More >>
The Top 7 Distribution Channels for Independent Hotels
Read More >>
Applying the 3Cs of Hotel Crisis Management – Concern, Control & Commitment
Read More >>
Hotel Management in a Crisis
Read More >>
Capturing Travel Agent GDS Bookings in Challenging Times
Read More >>
Win Guest Loyalty with Your COVID-19 Communication Strategy
Read More >>
Generate Bookings During COVID-19 with Digital Advertising
Read More >>
Marketing to Mitigate the Impact of COVID-19
Read More >>
How to Lean on Your CRM During Tough Times
Read More >>
5 Steps to Enhancing Hotel Housekeeping & Guest Satisfaction in a Downturn
Read More >>
How to Manage Software Once Your Hotel Suspends Services
Read More >>
Best Practices to Manage Group Business in Challenging Times
Read More >>

In the News


PhocusWire Guest Post: High-Tech vs High-Touch: How to Emerge Stronger Amid the Crossroads of Two Hospitality Trends
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Luxury Adviser Guest Post: How to Inform and Attract Travelers with Digital Destination Marketing
Read More >>
The Company Dime Op-Ed: How Hotel Technology Is Opening New Doors For Personalized Business Travel
Read More >>
Hospitality Net Guest Post: Supporting Channel Mix Equity Through Direct Bookings
Read More >>
Hospitality Net Guest Post: How Labor Shortages and New Travel Trends are Shaping Hotel Operations
Read More >>
Hotel Executive Guest Post: Hospitality is an Industry of Connections
Read More >>
Hotel Online Guest Post: Where Everybody Knows Your Name - Lessons on Guest Loyalty
Read More >>
Hospitality Upgrade Guest Post: It’s Not Just a Room – The Benefits of Attribute-Based Selling in Hotels
Read More >>
Hotel Online Guest Post: 5 Steps to Prepare Your Hotel Housekeeping Team for 2021 and Beyond
Read More >>
Hotel Online Guest Post: 6 Hospitality Trends to Watch in 2021
Read More >>
HSMAI Global Customer Insight: A Look Back at 2020 as We Prepare to Move Ahead
Read More >>
Hospitality News Middle East: 6 Hospitality Trends to Watch in 2021
Read More >>
Hotel Online Guest Post: 5 Steps to Building a Successful Hotel Marketing Plan in 2021
Read More >>
PhocusWire Guest Post: The Evolving Traveler Journey - 3 Trends Hoteliers Must Address Today
Read More >>
Hotel Online Guest Post: Generation Clean is a Driving Force Along the Evolving Traveler Journey
Read More >>
Amadeus Combines Forward-Looking Occupancy and Rate Data in Powerful New Business Intelligence Solution
Read More >>
HSMAI Americas Customer Insight: What’s Happening in Group Business?
Read More >>
PhocusWire Guest Post: Knowing Your Guest is No Longer a Luxury
Read More >>
HSMAI Americas Customer Insight: Business Travel Bookings in the United States Post-Labor Day
Read More >>
Web in Travel Guest Blog: Capitalising on the Rise of Domestic Tourism in South-East Asia
Read More >>
Hotel-Online Guest Post: COVID-19 Is Driving Hotel Guests to Focus on Wellness
Read More >>
Hospitality Technology Guest Post: The New Hotel Guest Experience
Read More >>
Enhanced Forward-Looking Data in Amadeus’ Business Intelligence Solutions Provide Insight for Recovery
Read More >>
Hotel Online Guest Post: Your COVID-19 Recovery Plan Should Include These 5 Marketing Strategies
Read More >>
Hotel Online Guest Post: Ten Ways to Boost Guest Confidence and Increase Loyalty Amid COVID-19
Read More >>
Travolution Guest Post: Covid-19 and the Rise of Domestic Tourism
Read More >>
The COVID-19 Summer Trends Guide for Hoteliers
Read More >>
New Operations Solution From Amadeus Supports Recovery of Select Service Hotels
Read More >>
Hospitality Experts Confident in Recovery of Primary Markets by Q4
Read More >>
Introducing “Generation Clean” – The New Age of Hotel Guests
Read More >>
PhocusWire Guest Post: How to Manage Your Hotel’s Revenue Strategy During a Crisis
Read More >>

Hosted Webinars


Webinar Replay: Introducing Agency360+ – Expanded Insights to Optimize Your Corporate & Leisure Sales
View the Recording >>
Webinar Replay: Google & Amadeus - Rebuilding Occupancy with Metasearch
View the Recording >>
Webinar Series Replay: How to Capture Rising Revenue Opportunity in Your Market
Watch Your Local Webinar >>
Webinar Replay: 5 Contactless Tools to Boost Your Group Business and Event Sales
View the Recording >>
Global Webinar Series Replay: The Evolving Traveler Journey
Watch Your Local Webinar >>
Webinar Replay: Remix Your Hotel’s Business Model for Crisis Recovery - Featuring Amadeus, Accor, and PhocusWire
View the Recording >>
Webinar Replay: Rethinking the Guest Experience, from Arrival to Departure.
View the Recording >>
Webinar Replay: Prospecting with Amadeus Sales: From Order Taker to Order Maker
View the Recording >>
Google Partner Webinar Replay: Using Data to Optimize Digital Media in Unpredictable Markets
View the Recording >>
Webinar Replay: Implement Social Distancing and Event Safety with Amadeus Hospitality Diagramming
View the Recording >>
Webinar Replay: Building Your Recovery Media Strategy
View the Recording >>
Webinar Replay: Global Webinar Series - Planning for Hospitality Recovery
View the Recordings >>
Webinar Replay: The Recovery Roadmap for Hotels featuring Amadeus, PhocusWire, and HSMAI
View the Recording >>
Asia Webinar Replay: Building a Data-Driven Strategy to Manage Today and Plan for the Future
View the Recording >>
South Pacific Webinar Replay: Building a Data-Driven Strategy to Manage Today and Plan for the Future
View the Recording >>
Latin America Webinar Replay: Building a Data-Driven Strategy to Manage Today and Plan for the Future
View the Recording >>
Europe Webinar Replay: Building a Data-Driven Strategy to Manage Today and Plan for the Future
View the Recording >>
N. America Webinar Replay: Building a Data-Driven Strategy to Manage Today and Plan for the Future
View the Recording >>

Training & Education


Amadeus Learning Universe
Visit Amadeus Learning Universe >>
Amadeus LinkHotel Webinars
View Webinar Recordings >>
15-Minute Fridays: Amadeus Sales and Event Management - Advanced FAQ Webinar Series
Register Now >>
Innovative Learning is at Your Fingertips
Read More >>
Amadeus Sales and Event Management Refresher Training for EMEAI - Recordings
View the Training >>
Amadeus Service Optimization Refresher Training for EMEAI - Recordings
View the Training >>
Learn more about how you can leverage our Education & Training Team
Visit Education and Training >>

Amadeus Insight


We’re Ready to Help Rebuild Travel by: Francisco Pérez-Lozao Rüter, President, Hospitality
Read More >>
ProColombia and Amadeus Support Travel Recovery with Data and Targeted Marketing
Read More >>
Expedia Group Customers Hit the Road with Car Content from Amadeus by: Peter Altmann, Head of Mobility & Insurance
Read More >>
4 Trends Sparking New Life into Travel by Decius Valmorbida, President, Travel
Read More >>
Global Hotel Occupancy Reaches Two-Thirds of Pre-Pandemic Levels in April 2021, and Hoteliers Optimistic for the Future According to New Amadeus Research
Read More >>
A New World of Travel: Strategies for Travel Sellers to Gain Momentum by Angel Gallego, Executive Vice President, Travel Channels
Read More >>
3 Trends Every Australian Hotelier Needs to Know to Boost Bookings in 2021 by Maria Taylor, Head of Commercial, Asia Pacific, Hospitality
Read More >>
Insurance Will Play a Key Role as We Rebuild Travel by Noam Shapira, Co-Founder & Co-CEO, Setoo
Read More >>
Amadeus Hospitality Data Shows Recovery Signs for Domestic Travel in Mainland China by Maria Taylor, Head of Commercial, Asia Pacific, Hospitality
Read More >>
New Guest Preferences Warrant New Hotel Thinking by Martin Cowan, Contributing Editor
Read More >>
Rethinking the Marketing Playbook: 5 Strategies to Reach Today’s Traveler by Sol Freixa, Global Director, Travel Advertising Sales & Marketing, Travel Channels
Read More >>
Hotels & Travel Sellers Need to Work in Tandem to Boost Traveler Confidence by Scott Falconer, Executive Vice President, Media Solutions, Hospitality
Read More >>
Destination X: Where to Next?
Download the eBook >>
It's Time to Rethink Travel Together, by Dr. Steven Freudmann, Chairman, Institute of Travel and Tourism (ITT)
Read More >>
Helping Hotels Plan for Recovery Through a Data- and Omnichannel-Based Approach by Katie Moro, Vice President of Data Partnerships, Hospitality
Read More >>
Balancing People & Tech: Helping Customers to Help Theirs by Pierre Giordano, Vice President of Customer Service, Travel Channels
Read More >>
Learning from China’s Hospitality Recovery by Malcolm Cheong, General Manager, Hospitality, Greater China
Read More >>
How the Hospitality Industry Can Plan for Recovery by Paul Barron, EVP, Client Engagement, Hospitality
Read More >>
Rethinking Travel by Daniel Batchelor, Vice President, Global Corporate Communications
Rethink Travel >>
Amadeus Corporate COVID-19 Update
COVID-19 Update >>
Amadeus workforce planning and well-being
Amadeus Business Continuity Plans >>
COVID-19 Travel Channels update from Decius Valmorbida, President, Travel Channels
Travel Channels Update >>
COVID-19 Airlines update from Julia Sattel, President, Airlines
Airlines Update >>
Delivering information fast during COVID-19 with advertising solutions
Read More >>
COVID-19 Strategic Growth Businesses Update from Stefan Ropers, President, Strategic Growth Businesses
Strategic Growth Businesses Update >>
COVID-19 Hospitality Update from Francisco Pérez-Lozao Rüter, President, Hospitality
Read More >>
Amadeus Business Continuity Plans
Read More >>
COVID-19 Update from Amadeus
Read More >>

How can we help?

Across the globe, our teams are available to provide best practices to manage the current situation while preparing to deliver on a recovery plan when the market returns. If there are particular topics of interest, please let us know!