Crisis Management and Recovery Resources - Amadeus Hospitality

Crisis Management & Recovery Resources

We're here for you.

We would like to communicate our support and commitment to you during these difficult times for our industry. At Amadeus, we are closely monitoring the situation with COVID-19, the coronavirus. Our priority is to ensure the health and well-being of our employees and the continued support of our customers. We are committed to help our hospitality customers navigate this complicated situation as best as possible by providing relevant and timely content outlining best practices to maintain your business, connect with your guests, and plan for future recovery.

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Recovery Resources


Hospitality Recovery - The Hierarchy of Needs
Download the eBook >>
4 Phase Theory of Travel Return
Download the Fact Sheet >>
Planning for Hospitality Recovery – Operations
Download the eBook >>
Planning for Hospitality Recovery – Marketing
Download the eBook >>
Planning for Hospitality Recovery – Sales
Download the eBook >>
Planning for Hospitality Recovery – Revenue Management
Download the eBook >>

Crisis Management Resources


Managing Your Revenue Strategy During a Crisis
Download the Guide >>
Managing Group Business During an Economic Crisis
Download the Checklist >>
The Ultimate Hotel Maintenance Checklist
Download the Checklist >>
Using Media to Mitigate COVID-19 Impact
Download the Guide >>
Hotel Housekeeping Checklist
Download the Checklist >>
The Hotelier’s Guide to Managing Online Reviews
Download the Guide >>
An Independent’s Checklist for New Hotel Openings
Download the Checklist >>

On the Blog


Using Insight to Build a Data-Driven Recovery Strategy
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Prepare Your Sales Team for a Hospitality Industry Recovery
Read More >>
Innovative Learning is at Your Fingertips
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The Top 7 Distribution Channels for Independent Hotels
Read More >>
Applying the 3Cs of Hotel Crisis Management – Concern, Control & Commitment
Read More >>
Hotel Management in a Crisis
Read More >>
Capturing Travel Agent GDS Bookings in Challenging Times
Read More >>
How to Manage Software Once Your Hotel Suspends Services
Read More >>
Win Guest Loyalty with Your COVID-19 Communication Strategy
Read More >>
Generate Bookings During COVID-19 with Digital Advertising
Read More >>
Marketing to Mitigate the Impact of COVID-19
Read More >>
How to Lean on Your CRM During Tough Times
Read More >>
5 Steps to Enhancing Hotel Housekeeping & Guest Satisfaction in a Downturn
Read More >>
Best Practices to Manage Group Business in Challenging Times
Read More >>

In the News


Hospitality Experts Confident in Recovery of Primary Markets by Q4
Read More >>
Introducing “Generation Clean” – The New Age of Hotel Guests
Read More >>
COVID-19 Hospitality Update from Francisco Pérez-Lozao Rüter, President, Hospitality
Read More >>
How to Manage Your Hotel’s Revenue Strategy During a Crisis - PhocusWire
Read More >>
COVID-19 Update from Amadeus
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Amadeus Business Continuity Plans
Read More >>

Hosted Webinars


Register Today for a Global Webinar Series: Planning for Hospitality Recovery
Register Here >>
Webinar Replay: The Recovery Roadmap for Hotels featuring Amadeus, PhocusWire, and HSMAI
View the Recording >>
Asia Webinar Replay: Building a Data-Driven Strategy to Manage Today and Plan for the Future
View the Recording >>
South Pacific Webinar Replay: Building a Data-Driven Strategy to Manage Today and Plan for the Future
View the Recording >>
Latin America Webinar Replay: Building a Data-Driven Strategy to Manage Today and Plan for the Future
View the Recording >>
Europe Webinar Replay: Building a Data-Driven Strategy to Manage Today and Plan for the Future
View the Recording >>
N. America Webinar Replay: Building a Data-Driven Strategy to Manage Today and Plan for the Future
View the Recording >>

Training & Education


[EMEAI Region] Instructor-Led Training: Amadeus Sales & Event Management - Advanced
Register Here >>
[NORAM & APAC Regions] Instructor-Led Training: Amadeus Sales & Event Management - Advanced
Register Here >>
[EMEAI Region] Instructor-Led Training: Amadeus Service Optimization - HotSOS
Register Here >>
[NORAM & APAC Regions] Instructor-Led Training: Amadeus Sales & Event Management - Standard
Register Here >>
[EMEAI Region] Instructor-Led Training: Amadeus Service Optimization - HotSOS Housekeeping
Register Here >>
Learn more about how you can leverage our Learning Services for product education and training
Visit Learning Services >>
How to Manage Software Once Your Hotel Suspends Services
Read More >>

Amadeus Insight


Rethinking Travel, by Daniel Batchelor, Vice President, Global Corporate Communications, Amadeus
Rethink Travel >>
Amadeus Corporate COVID-19 Update
COVID-19 Update >>
Amadeus workforce planning and well-being
Amadeus Business Continuity Plans >>
COVID-19 Travel Channels update from Decius Valmorbida, President, Travel Channels, Amadeus
Travel Channels Update >>
COVID-19 Airlines update from Julia Sattel, President, Airlines, Amadeus
Airlines Update >>
Delivering information fast during COVID-19 with advertising solutions
Read More >>
COVID-19 Strategic Growth Businesses Update from Stefan Ropers, President, Strategic Growth Businesses, Amadeus
Strategic Growth Businesses Update >>

How can we help?

Our goal is to provide you with relevant resources to help you address your business needs – whether you're in the midst of challenges or preparing for recovery. Across the globe, our teams are available to provide best practices to manage the current situation while preparing to deliver on a recovery plan when the market returns. If there are particular topics of interest, please let us know!