Service Optimization

Today’s hotel guests have more choices than ever before and high standards because of it.

Pressure from new legislation, labor unions, and hotel management alliances like the Five Star Promise have forced a decade’s long problem into the spotlight – staff safety.

How to strike a balance in the age of personalization and rising expectations Providing personalized experiences for hotel guests isn’t a new concept.

A recent 2018 Amadeus Market Study revealed a significant desire to deliver the personalization for groups, both social and corporate, even more so than personalization for individual travelers.

A Five-Diamond Property with a Guest Experience to Match Set along the beautiful California coastline, the luxurious Monarch Beach Resort has delighted and surprised guests with exceptional service si…

Today’s guests are expecting personalized experiences tailored directly to their needs and wants.

Our guide to improving safety culture at your hotel A lack of personal safety in the workplace is a growing concern for many companies worldwide.

A best in class hotel deserves best in class software With stunning views, luxurious amenities and an interior draped with handmade items by Italian fashion house Versace, the stunning Palazzo Versace…

Transform your hotel’s daily operations Full of history, luxury, and modern elegance, the Sofitel Legend the Grand Amsterdam is an upscale hotel located in the heart of the Netherland’s bustling …

According to the United States Department of Labor, turnover rates in the hospitality industry have grown to approximately 70% this year.