Service Optimization

Did you know that social media and online reviews of your property are some of the most critical elements to increasing your RevPAR? According to Cornell University, just a single point increase in yo…

What do travelers trust more when they are looking to choose travel accommodations? The advertising a property shares or the reviews of fellow travelers who have visited a property first-hand? While m…

One of the fastest-growing trends in hospitality is the rise of integrations supporting hotel operations, yet many hoteliers are unaware of how technology partnerships can advance their goals.

A lack of personal safety in the workplace is a growing concern for many companies worldwide. Recent data shows just how widespread and pervasive the issue is in the hospitality industry.

With Amadeus Service Optimization Rapid advancements in new hospitality technologies like voice assistants, door locks, and Bluetooth low energy systems have also brought with them a myriad of new con…

Peer-to-peer reviews have become so important to travelers in the hotel shopping process, that it now impacts every property’s bottom line.

The next time you travel, how will you find the right destination or hotel? Will you do a basic online search of popular destinations? Will you head to TripAdvisor for ideas? Or will you poll your Twi…

So far this year, more than one billion people have claimed to be victims of a data breach, ranging in severity from stolen emails to personal credit card information.

Today’s hotel guests have more choices than ever before and high standards because of it.

Pressure from new legislation, labor unions, and hotel management alliances like the Five Star Promise have forced a decade’s long problem into the spotlight – staff safety.