Guest Experience is the New Loyalty
Loyalty programs have long been a staple asset in many hotelier’s revenue and competitive sales strategies – both at the independent level and chain level.
Central Reservation Systems (CRS)
CRS Panel: What Does the Future Hold?
At this year’s Amadeus Hospitality Customer Conference in Miami, we were fortunate to host a recorded panel discussion on the future of Central Reservations Systems with a group of industry experts …
Drivers of Change in Hospitality
In our largest hospitality study to date, we asked more than 7,000 travelers and industry experts to define the future of the industry. The results highlight several emerging trends for hoteliers to remain relevant, timely, and preferred in a world of evolving guest expectations and intense competition.
New Trends in CRS and PMS
Breaking Down the Barriers of the Past Recent trends in enterprise hospitality software are breaking down long-standing barriers between management systems that have traditionally operated in semi-iso…
What Matters Most to Hotel Guests?
Insight from the 2019 Amadeus Hospitality Customer Conference In an event full of educational and thought leadership presentations, one of the most popular discussions was led by Hospitality Division …
Hotel Guests, They Are a Changin’
Guest expectations are changing. While a clean and attractive room, friendly staff, and prompt service are expected, they are only the foundation of today’s guest experience.
Make it Easy to Take it Easy
Maximize Your Hotel Systems to Simplify the Guest Journey Guest blog post from Kathryn Baker, Principal of KBB Consulting, a partner company of Total Customized Revenue Management We’r…
Introducing a CRS for the Modern Hotel Enterprise
A common problem facing hotels is the quality of their Central Reservations System.
8 Ways to Improve Hotel Guest Satisfaction
Hotels face rapidly changing guest behaviors, preferences, and expectations.
Three Considerations to Make While Preparing Your Hotel for GDPR
The General Data Protection Regulation (GDPR) will impact hotel industry practices worldwide.
Exploring the benefits of integrating key hospitality systems
Originally posted on the Amadeus Corporate Blog Jo Stanford General Manager, Hospitality EMEA/Asia, Amadeus IT Group There’s a lot of buzz around cloud technology, open systems, and the integration …