With Amadeus Service Optimization Rapid advancements in new hospitality technologies like voice assistants, door locks, and Bluetooth low energy systems have also brought with them a myriad of new con…
Peer-to-peer reviews have become so important to travelers in the hotel shopping process, that it now impacts every property’s bottom line.
Drivers of Change in Hospitality
Podcast Playback: “Revenue per Obtained Reviewer: Why the most valuable guests are your most vocal ones.”
The next time you travel, how will you find the right destination or hotel? Will you do a basic online search of popular destinations? Will you head to TripAdvisor for ideas? Or will you poll your Twi…
So far this year, more than one billion people have claimed to be victims of a data breach, ranging in severity from stolen emails to personal credit card information.
Today’s hotel guests have more choices than ever before and high standards because of it.
Pressure from new legislation, labor unions, and hotel management alliances like the Five Star Promise have forced a decade’s long problem into the spotlight – staff safety.
How to strike a balance in the age of personalization and rising expectations Providing personalized experiences for hotel guests isn’t a new concept.
A recent 2018 Amadeus Market Study revealed a significant desire to deliver the personalization for groups, both social and corporate, even more so than personalization for individual travelers.
A Five-Diamond Property with a Guest Experience to Match Set along the beautiful California coastline, the luxurious Monarch Beach Resort has delighted and surprised guests with exceptional service si…
Today’s guests are expecting personalized experiences tailored directly to their needs and wants.