Amadeus Central Reservations System Support

Amadeus Channel Management – Rezexchange Support

Log a Case

Contact Customer Support

Customer Support is available 24 hours a day, 7 days a week, 365 days a year.

Customer Community Portal

The most effective way to submit your case is through our customer portal, the Amadeus Customer Central Community. In the portal, you can search for knowledge articles for commonly asked questions. Additionally, you can easily create, update and report on cases as well as participate in discussion groups and share your own ideas. Our goal is to initially respond to Portal requests within 1-2 business days.

To log in to or obtain a Customer Community Portal account, browse to http://staging.amadeus-hospitality.com/support.

Phone Support

EMEA: +34 932 20 16 64
Americas: +1 332-230-2595
APAC: +65 3163 5471

Email Support

You may contact Amadeus Hospitality Support for non-emergency issues by sending an email to hospitality.support@amadeus.com. Our goal is to initially respond to email requests within 1-2 business days.